Shipping policy

📦 Luxyhub – Shipping Policy

Last Updated: 11/12/2025

Thank you for shopping with Luxyhub. This Shipping Policy explains how and when your orders are processed and delivered.

1. Order Processing Time

  • All orders placed on www.luxyhub.net are processed within 24–48 hours.

  • Orders placed on weekends or public holidays are processed on the next working day.

  • You will receive a confirmation message once your order is processed.

2. Shipping Time

Delivery times may vary depending on your location and courier service.

Estimated Delivery Time:

  • Local / Within City: 2–3 working days

  • Within Pakistan: 3–5 working days

(Rural areas may take slightly longer due to courier limitations.)

3. Shipping Charges

  • Standard shipping charges may apply based on your delivery location.

  • Shipping charges are shown at checkout before you complete your order.

4. Cash on Delivery (COD)

  • Cash on Delivery is available nationwide in Pakistan.

  • Please make sure someone is available at the delivery address to receive the parcel.

5. Order Tracking

Once your order is shipped, you may receive a tracking ID depending on courier availability.

If you do not receive tracking details, you may request them by emailing:

📧 Luxyhubb@gmail.com

6. Delivery Issues

Luxyhub is not responsible for:

  • Delays caused by the courier company

  • Delivery to an incorrect address provided by the customer

  • Parcels held, returned, or lost due to customer unavailability

However, we will assist you in resolving courier issues where possible.

7. Damaged or Missing Items

If you receive a parcel that is:

  • Damaged

  • Opened

  • Missing items

You must contact us within 24 hours after delivery with photos/video as proof.

We will investigate and assist you in resolving the issue.

8. Incorrect Address Policy

Customers are responsible for providing a complete and accurate address.
If a parcel is returned due to:

  • Wrong address

  • Incorrect phone number

  • Customer not responding

The customer will be required to pay additional shipping fees for reshipment.

9. International Shipping

Currently, Luxyhub does not offer international shipping.
We only ship within Pakistan.

10. Contact Us

For any shipping-related questions, feel free to contact us:

📧 Luxyhubb@gmail.com
🌐 www.luxyhub.net